Refund policy

Last updated: 28 October 2026

TwelveKind products are printed and shipped to order through Printful. Each piece is made after you buy it.

Returns

We do not accept returns or exchanges for change of mind, wrong size, or colour preference. Once an order is in production, we cannot cancel it.

What we will fix

If your item arrives damaged, misprinted, or wrong, email hello@twelvekind.com within 30 days of delivery. Include your order number and clear photos of the issue and the packaging label.

We will arrange a remake or a refund. We choose the remedy that fits the fault.

Lost packages

If tracking shows your order never arrived, email us within 30 days of the estimated delivery date with your order number. We will work with Printful on a remake or refund when the claim qualifies.

How refunds work

Approved refunds go back to your original payment method. Production and shipping for a remake are covered by us when the fault is ours or Printful’s.